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Your Electronic, Appliance, Furniture & Mattress Experts!

2011 Monroe County - Small Business of the year!

Customer Testimonials

Durocher’s Service Department,
Just a note to thank you for the service you provided on my Wolf double ovens. Everyone was polite, helpful and efficient, even though the problem was a bit challenging for all. Thank you so much for following up with Wolf making the repair free for me. Jim was great! Thank You!
What a great experience! We had a couch set also from Spencer's that was 12 years old and we had traditional country prints. The couch had seen better days as the kids grew up. On Monday, Presidents day we bought the Lane Alpine leather set (couch, loveseat, and swivel car). We never thought we would switch to leather but the salesperson had us consider it after looking at the contemporary fabrics. Never did we feel we were being forced into the sale and were given plenty of time to make our choice.

- Chris Berlacher


Dear Durocher’s,
Bill Barrow from Maumee, OH, was returning a call from our survey company and he stated that, "Durocher's Appliance was the Mercedes Benz of service companies". He also said that we can be proud of our service companies if they are all like this. Way to make our job easier Durocher's! Love these types of calls!

Customer Care Team
Sub-Zero Group, Inc
- Deb Vande Hei


To whom it may concern:
This letter is written with deep appreciation to you and your staff for the wonderful service given to us. Our dilemma began about a month ago when we called for factory service on our Amana slide-in stove. The factory repair service, A&E, responded promptly to our request and submitted are pair estimate in the amount of $671.64, along with belittling comments on Whirlpool, currently owner of Amana, for price gouging on parts to justify the estimate.

Since the estimate was one-half the purchase price of an appliance less than five years in service, we began a search for a new stove, settling on Durocher's because of the satisfaction of a family within our church who purchased appliances from you. When we had reservations about the purchase of a new appliance and opted to consider repair of our existing stove, you graciously and patiently worked with us.

Today, our repair was completed to our total satisfaction for $183.50, with a lifetime guarantee for parts as opposed to A&E's 90 day warranty. Your service technician, Rick, was courteous and skilled, a wonderful representative of your company.

This letter seems a very inadequate expression of our thanks. If you think it helpful, you are free to use it as you see fit in furthering your business, and if you so chose, I would happily send a copy of it to Whirlpool Corp., as a testimony to good business practices

- Donald R. Veltman


Hello Chris,
We just wanted to tell you, your service repair man Rick came to our home on Monday this week for repairs on our oven. He was so kind, and explained everything to us about our oven and burners. We learned so much. Rick serves your business well. Just can't say enough about his care for your customers. Thank You!

- Jan & Tom


Dear Chris,
We purchased a new GE refrigerator from your firm last summer. The freezer failed late yesterday afternoon. I spoke with Chris in your service department and he immediately arranged to deliver a loaner until a service technician could visit. The loaner was delivered shortly later. I found out subsequently that the failure was my fault (placing items against the inlet cold air vent) and after removing the items the refrigerator is working properly again.

I just wanted to thank you and your service department for the immediate and relevant response to our problem. Your folks went beyond what I would normally expect. We will certainly continue purchasing appliances and other items from your store (in the past 15 months we've already bought a dishwasher, stove, refrigerator and two sets of mattresses and box springs). We will also pass this on to friends and neighbours when we have the opportunity. It's a pleasure doing business with you folks.

- John Richardson


Durocher's Appliance,
I wanted to write and say thank you to the repair team. From the first call to the shop, the repair team was great. Very helpful and courteous. Our Maytag washer failed, once Durocher's was called everything went well. The washer is working fine and just in time to get our clothes washed for our vacation. Thanks!

- Kathy and Dan


Durocher's Appliance,
The Berman Building Company has been using Durocher's for all of our appliance needs for nearly twenty years. In that time, Durocher's has supplied hundreds of homes with appliances. The products supplied by Durocher's perform extremely well with little need for service. However, when service has been needed, one call to Durocher's and the service issues have always been resolved quickly and professionally. We continue to recommend Durocher's for their performance from the first meeting with our clients through any service that is required after installation.

- Todd W. Berman


Dear Durocher's,
Recently while speaking with a friend who knows my career has been steeped in electronics, I was asked (as I frequently am), "Who fixes things for you when they break?" I told him about Durocher's and how you’ve been repairing things for me for over 25 years. Later I reflected on that thought and realized how lucky I am to have this wonderful relationship with you.

From the days you fixed my cassette players to my recent big-screen TV, you have always provided quality, dependable service, the kind that seems to be fading from many businesses today. I am greeted by friendly, cheerful representatives each time I come in and my service has always been prompt and professional.

Perhaps the most important thing I treasure in my relationship with Durocher's is trust. I am so at ease knowing I am dealing with a business and specific individuals who know the importance of polishing and protecting Durocher's enduring reputation. It's also important to know your service department personnel regularly attend seminars and update their training in order to stay current with the latest technical innovations.

I don't want to be one in life that simply takes things for granted. And while you've always given me-and anyone else that walks though your doors, that prompt, professional service at affordable prices, I realize after that conversation that I had never taken the time to tell you personally how very much I appreciate our relationship and choose to do so now.

- Thomas Treece