Do Not Purchase
KPHP
6/26/2020
The first time I used this microwave it did not work. I would not recommend purchasing this product. I installed the appliance, the clock worked, the fan worked and it appeared as if it would be a working product.
However, the FIRST TIME I put an item in to defrost/heat up the turntable did not work nor did the heat work inside the microwave. I called Samsung to have the appliance replaced, because it was defective and I had never actually used it. They refused. Their customer service was unprofessional. They told me it would have to be repaired, despite being brand new. A repair company was sent to fix it, but didn't have the correct parts with them because, essentially, the microwave needed an entire new main frame/main board.
Knowing what was defective, I called Samsung back to again request the appliance be replaced, but I was refused. This experience has left me regretting my choice in a Samsung appliance and I write this to warn anyone else thinking of purchasing - not only is the product defective, but the company does not have an appropriate warranty policy to replace the unit and stand by their product.
As you can see from the photo - the microwave is not installed because I was responsible for taking it off the wall to be repaired.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Clock setting
Chaz
12/30/2019
clock setting on this for 2019 is horrible. just purchased with a range. paper instructions are worthless. i hope the rest works better.....
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Dashboard/Touch Pad Hard to See
Pete
11/30/2019
the pictures of this microwave are deceiving. the dashboard/touch pad are not backlit and are hard to see without direct light. quite an oversight.
otherwise it works as described.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
HORRIBLE. Don't buy. Can't set clock.
Seattle Steph
10/29/2019
there is no customer service offered by samsung. owner's manual says to press clock and there is no clock button. i should never have bought a samsung.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
